Dissatisfaction:
For custom orders, commission pieces, bespoke items, and Memory Tapestries, we will work closely together in the design process to ensure the details of the proposed item and its associated cost are agreed upon prior to commencement of the work. If there is dissatisfaction with the final piece(s) and the customer can attest to the specifics of how it does not meet the agreed-upon standards, I will work to resolve the issue, at my discretion. For example, a partial refund, or depending on availability of materials, a replacement item could be created.
For items purchased from the shop and upon arrival are not what you expected, goods in mint condition can be returned (if mailed back, then at sender’s expense) for a refund minus a $25 re-stocking fee. If mint-condition goods are to be exchanged for another item in the shop, the mailing cost applies but the re-stocking fee is waived. If the mint-condition goods are to be exchanged for the creation of a custom piece, the price already paid is applied to the creation of the custom order and the re-stocking fee is waived. See “refunds” below for further information. If goods are not in mint condition, be in touch with your concerns and we will see what (if any) creative solutions to mutual satisfaction can be found.
The above policy also applies to goods purchased at an in-person market, festival, craft sale, or similar. See “refunds” below for further information on returning these goods.
If you purchased a coaching session bundle and you have reason to terminate our work together before the 6 hours are complete, a refund will be issued less $120 per hour that has been used. If 12 months have elapsed since purchase, then refund is forfeited. Hours not used remain valid indefinitely. Scheduling of coaching sessions is the client’s responsibility.
Please note: all measurements displayed on the website are in inches unless otherwise noted.
Payment:
Reiki and Coaching sessions must be paid in advance. See “refunds” below for cancellation policy, and “meeting locations” for information about online and in-person sessions.
Memory Tapestries require a $250 deposit, and then together we will plan the project and have a conversation about your memories of the beloved person. At this point, the deposit becomes non-refundable. An estimate will then be provided that outlines the particulars, an approximate final price, and a timeline for completion. If this estimate is accepted, then 50% of the estimated cost is payable before work begins (which will be less $250 already deposited). The final amount owing will be determined by the dimensions of the finished piece(s), and the outstanding amount must be paid in full before the goods are delivered. The customer is responsible to provide the clothing/fabric items in clean condition. Holes, wear-and-tear, and other fabric defects are acceptable.
The compounded discount for multiple items in a Memory Tapestry service is calculated as increasing discounts for each additional item made from the same clothing/fabrics, with the largest item being calculated first and then using diminishing sizes. After the first item at regular price the following discounts apply to subsequent items: 20%, 30%, 40%, 50%, 60%, 70% (discount remains at 70% for unlimited further items). An estimate will be provided at time of project commitment, with 50% payable before work begins. Because final costs are determined by the actual dimensions upon completion of the project some variation from the original estimate may occur.
Items purchased through the store to be paid in full before they are picked up or shipped, including shipping charges where applicable. A transaction may be cancelled and refunded, less $15 administration fee, if request is made before goods are mailed. See “shipping” below for more details on mailing policies.
Custom orders require a 50% down payment. This deposit is refundable, less $15 administration fee, if the order is cancelled prior to work beginning on the item.
Various payment methods are accepted. As a personal priority to ‘keep cash alive’, cash and cheque payments are welcome if items are to be picked up. Debit and credit payments are processed at time of purchase. As another alternative to credit/debit, e-transfer payments are also welcome (for Canadian customers); an email address will be provided at time of purchase and payments can be sent to that address at your convenience. Please note: this account is set up for auto-deposit and no password is necessary. Other online payment services, such as PayPal, Wise, and similar, are not allowed.
Gift cards are non-returnable, but they can be transferred. They never expire. See “gifts” below for more information on giving items or services as gifts.
All dollar values are indicated in Canadian funds. At this time, no taxes apply.
Refunds:
Returning goods by mail: once your return is received and inspected, you will receive an email or a phone call to discuss the particulars. Returning goods in person: a conversation will be held at a mutually agreed upon time and place. If an agreement for full or partial refund is reached, then your refund will be processed. See “dissatisfaction” above for more information.
Coaching and Reiki sessions: Full refund available for cancellations at least 24 hours prior to appointment. If within 24 hours, then $15 administration fee is applied. Appointments may be rescheduled with more than 24 hours advance notice with no administration fee. If less than 24 hours’ notice to reschedule, please be in touch asap via text to 306-421-6162. If there are difficulties with rescheduling or in the case of repeat occurrences, $15 administration fee may be applied.
Payment method for refunds will be the same as original payment. If payment was with credit or debit card, a 3% bank processing fee will be withheld from the refunded amount. Within 5 days, the credit will automatically be applied to your original form of payment. In the case of e-transfer, refund is made via return e-transfer less $1 bank fee. Cash transactions will be refunded in person, in cash, with no processing fees. Cheque payments will be refunded with no processing fees either in cash (if possible), or e-transfer (in Canada), or a mailed cheque.
In the case of goods bought with cash at an in-person market, festival or sale and the item(s) must be mailed back, the method of refund will be e-transfer (in Canada) or a mailed cheque. For more information related to returning items via mail, please see “shipping” below.
Late or missing refunds:
If you haven’t received your refund yet (other than cash, cheque or e-transfer), check your bank account, and then contact your credit card company and/or your bank. Quite often there is some processing time before a refund is posted and it may take 3-5 business days to arrive on your statement or into your account.
Shipping:
In the case of purchased items to be picked-up, a mutually agreed upon time and location will be determined. This could be at your house or mine, or somewhere in between. (I ride a motorcycle and am quite often on the highway!) Please indicate your preference at check-out.
Close proximity to the 49th parallel offers the benefit of domestic shipping available for orders to Canada and to the USA. If shipping is selected at checkout, a flat rate of $30 (Canada) and $20 (USA) will be applied. Shipping methods are Canada Post and US Postal Service (unless otherwise requested).
International shipping will be determined at actual cost, shipped via Canada Post’s “Xpresspost-International” service. Get quotes and delivery times here: Quick and affordable shipping worldwide | Business | Canada Post (canadapost-postescanada.ca) . The actual shipping cost will be invoiced and paid separately, after purchase and prior to mailing.
In Canada, returns are to be sent via Canada Post unless other arrangements are made. The mailing address is #3-946 Edward St, Estevan, SK, S4A 1S7. Please package the goods well. Items are returned at your risk. The customer assumes the risk of misdelivered or lost parcels, or damage during shipping. You might consider using a trackable shipping service or purchasing shipping insurance as I cannot guarantee that I will receive the item.
Returns from the USA may be sent via UPS, FedEx or USPS. The mailing address will be provided when applicable. There is an additional $10 warehousing fee that will be applied against the refunded amount. Please advise when the item ships and is expected to arrive. Provide tracking number if available. The customer assumes the risk of misdelivered or lost parcels, or damage during shipping. Please package the item well. You may wish to use a trackable shipping service or purchase shipping insurance as I cannot guarantee that I will receive your returned item.
International returns are possible and will be determined on a case-by-case basis, taking costs and undue hardship into account. As with all instances of dissatisfaction, it is my intention to stay in conversation until a mutually satisfactory solution can be found.
Memory Tapestry clothing items sent in the mail are shipped at customer’s own risk and cost. You may wish to use a trackable shipping service or purchase shipping insurance as I cannot guarantee that I will receive your parcel. Address will be provided when mailing arrangements are made. Canada Post must be used for Canadian and International (other than USA) shipments. Customers in the USA may ship domestically via UPS, FedEx, or USPS. Items received in the USA are subject to a $10 warehousing fee and tracking number must be sent when parcel ships.
Gifts:
If you are purchasing an item or a service for someone else, it would be my pleasure to ship the goods directly to them or be in touch directly about booking the service. If the item is a surprise or for a special occasion, we can work together to ensure the details are what you envision. Gift-wrapping is available for $10.
Gift cards are available, in any dollar amount, and can be for a specific service or a general credit. Gift cards are transferrable but not refundable, and they do not expire.
Meeting Locations:
Reiki sessions take place at #3-946 Edward Street, Estevan SK. Parking is available at no charge. Please advise if you have cat allergies or aversion to cats. Wear comfortable clothes and expect to lie down with eyes closed for most of the session, if that is agreeable to you. There are stairs (with handrail) at this location which may limit access for those differently-abled. Please be in touch if you have further questions about accessibility or what to expect. At this time, Reiki sessions are not offered online or by distance. Alternative in-person locations can be arranged at client’s request and responsibility, and travel may be considered at current provincial mileage rates.
One-on-one coaching sessions take place online or in person, whichever is your preference or best available to you.
If coaching session is online, you will need an electronic device equipped to handle an internet video call on the “Zoom” platform, which includes working camera and microphone. A sign-in link will be provided at time of scheduling. Technical support for signing in is available by texting 306-421-6162 or emailing emily@spiritweaverstudio.ca. Clients are expected to be in a relatively quiet, distraction-free space.
If coaching session is in-person, sessions will take place at #3-946 Edward Street, Estevan SK. Parking is available at no charge. Please advise if you have cat allergies or aversion to cats. There are stairs (with handrail) at this location which may create a barrier for those differently-abled. Please be in touch if you have further questions about accessibility or what to expect during our time together. Alternative in-person locations can be arranged at client’s request and responsibility, and travel may be considered at current provincial mileage rates.
6-session Coaching Bundle Flexibility Policy:
The block of 6 hours of coaching sessions defaults to be used as 6 individual one-hour sessions, however, at no extra charge, this service may be divided into any 30-minute increment(s) that best supports client process. For example, meetings could be 1 hr, 1.5 hrs, 2 hrs, 1.5 hrs over 4 sessions, totalling 6 hours. This flexibility can be applied on an ad hoc basis (if my schedule allows) or arranged ahead of time. SpiritWeaver Studio will track the hours used and advise accordingly. Please be in touch if you have questions and/or when scheduling your sessions.
Classes, Workshops and Retreats:
Working together, whether online or in-person, will necessitate detailed conversations to determine the desired outcomes and scope of the project, including the forecasted costs and appropriate location. If an event is happening online, my room on the “Zoom” platform can be used free of charge, or you may provide a digital meeting space if you prefer. In-person events will have their own considerations, including accessibility to the venue, sensory issues, dietary awareness if meals will take place, etc. As there are many instances to account for, please be in touch with your specific inquiry. I have significant experience arranging and hosting events for 5 – 100 people, both in-person and online, and am glad for the opportunity to hold space for the full emergence of what is possible while ensuring a well-held container.
Ethics:
As there are little-to-no regulations in the industries related to personal discovery and commissioned artwork, there is always risk on the part of the client when engaging these types of services. A guiding principle of my work and relationships is to “ask for what you need and offer what you can” and to engage with conflict in a tender, respectful and generative way. I promote and empower the sovereignty of all people to live, act and identify in a way that honours their whole self and harms no one. I have signed on to the promise found at: Guiding the Self-Help Community toward a responsible future. – SEEK Safely which aims to inform consumers of potential dangers in this field of work and support practitioners to have high integrity and robust safety policies. If there is ever a time you feel disrespected, unheard, unsafe, or unfulfilled in our commitments, please be in touch.
My related qualifications: Mental Health First Aid via the Mental Health Commission of Canada ~ First Aid and CPR via St. John’s Ambulance ~ ASIST: Applied Suicide Intervention Skills Training via the Centre for Suicide Prevention ~ Usui Reiki Level I via Accepting the Divine ~ Usui Reiki Level II via Heartscapes Insight ~ Master Practitioner of Holding Space via the Centre for Holding Space ~ Arts Entrepreneurship and Business Development Course Graduate via The Saskatchewan Arts Board and Creative Saskatchewan ~ Professional Juried Member of the Saskatchewan Craft Council.
Acknowledgments:
As a citizen and resident of the land known as Canada, I also acknowledge the alternative name of this land as Turtle Island which is made known by the Indigenous people who have lived upon and stewarded this land for millennia. The city where I make my home and conduct my work is located in the area referred to in Treaty 4, the Qu’Appelle Treaty, which was signed in 1874 between the Chiefs of the Cree and Saulteaux Peoples and representatives of the Federal Government. It is my intention to honour the Cree & Saulteaux leaders, past, present, and emerging, as well as the Metis Peoples of this land, and the cultures of all First Nations communities. I commit to continue efforts to engage in the work of Truth and Reconciliation, for example, by having curious and respectful conversations with Indigenous peoples, to learn and research on my own, and to specifically focus on item #83 of the Calls to Action which encourages Indigenous and Non-Indigenous artists to undertake collaborative projects.
The creation of this website was made possible by a grant from Creative Saskatchewan, in their ongoing efforts to connect with the Arts and Craft sectors within the province of Saskatchewan to financially support the development and delivery of creative projects. As a solo craftsperson and an emerging entrepreneur, I am so grateful for their assistance and guidance.
It was also my extreme pleasure to work with the following professionals:
Deanna Brown Art – Photography (both personal and product images), hair and make-up.
Rise Frequency Intuitive Graphic Design – Individualized, loving support for name, branding elements and logo design.
Lemon Wedge Marketing Group – Building and supporting the website and e-commerce functions.
Further questions?
Contact me at emily@spiritweaverstudio.ca.